Do you know that global spending on CX crossed $500 billion in 2019, as per the latest IDC report? This market is estimated to grow at a CAGR of 8% until 2022. Manufacturing as a sector contributes the most to this market after retail.
In pursuit of industry 4.0, manufacturers are deploying next-gen tech to re-imagine their value chain. Yet, McKinsey suggests that superior human experiences will remain pivotal to the success of industry 4.0 programs.
At Birlasoft, we help our clients build superior human experiences using a three-pronged frame (i) maximize workforce efficiency (ii) improve the sales & marketing ecosystem (iii) deliver seamless omnichannel CX. To know more about this approach, download this POV, and learn the following:
Why should you be looking to create superior experiences for stakeholders in your value chain?